Frequently asked questions

What is Speedy Remit?

Speedy Remit is a Trading name of Cobanq Ltd who is a modern financial platform that makes international money transfers and payments seamless, secure, and affordable.

How do I create an account?

Simply click Register, fill in your details, verify your identity, and you can start making transfers in minutes.

What documents do I need to verify my identity?

You'll need a valid government-issued ID (passport, driver's license, or national ID card) and proof of address (utility bill or bank statement less than 3 months old).

Which countries can I send money to?

We support transfers to multiple countries including India, Nigeria, Philippines, Pakistan, Bangladesh, and many more.

How long do transfers take?

Most transfers are processed within 24 hours, with real-time tracking available through your account dashboard.

What payment methods are accepted?

We accept bank transfers, debit cards, and credit cards. Payment methods may vary by country.

How do you protect my account?

We use bank-level encryption, two-factor authentication, and regular security audits to keep your account safe.

What should I do if I forget my password?

Click Forgot password on the login page. We'll send you instructions to reset your password securely.

How can I enable two-factor authentication?

Go to Account Settings, open Security, and follow the steps to enable 2FA using your preferred authentication method.

What are the fees?

Our fees vary by destination and amount. We always display the exact fee and exchange rate before you confirm your transfer.

Are there any hidden charges?

No, we believe in complete transparency. All fees and exchange rates are shown upfront before you make a transfer.

Do you offer better rates for larger transfers?

Yes, we offer preferential rates for larger transfers. Contact our team for more information.

Is Speedy Remit regulated?

Speedy Remit is acting as an introducer to Cobanq Ltd, who is providing the regulated payment services, and is Authorised and Regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number: 508565).

How do you handle my data?

We follow strict data protection regulations and never share your information with unauthorized parties. Read our Privacy Policy for details.

What are your AML policies?

We have robust Anti-Money Laundering (AML) policies and conduct thorough verification checks to prevent financial crime.